Average Reviews:
(More customer reviews)I bought one of these in the next size up, 29 inches I believe. First trip the corner supports at the top, (the black shield) got crushed tearing the suitcase. Airline would not replace because the only pay if the stuff inside is hurt. I do, however, recommend duct tape, which I used to fix up the edge to make the 169 dollar purchase useable. Then the second trip one of the wheels got damaged, with the same result. Had to duct tape it as well, and since no one will help me at Heys in spite of their obviously poor engineering (the black shields are not large enough and create stress tears when hit and don't "pop back" as advertised.
After many emails I called Heys directly in Canada. Was told that they do not guarantee incidental damage and that I would have to ask the Airline. CAtch-22. I asked them how they could sell luggage that is so obviously inadequate for the realities of travel. They again said they stand by their product, and that my case was unique. I have since searched the internet and found out it is not unique. I also spoke to people at the baggage office in the Airlines and they have recurring problems with Heys luggage. Too many things engineered wrong, things sticking out at sides and top, poor design of shields and wheel supports.
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Heys's 4WD Polycarbonate 20 carry-on is available in great fashion colors.
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