Average Reviews:
(More customer reviews)I purchased this bag about six weeks ago. I thought since I travel every week, it would be a time and hassle saver going through security. It does, indeed, live up to their promise in that aspect.
A few weeks after I purchased it, one of the seams started to rip open. I was shocked, being that it was only 2 weeks old. Fortunely I was in Anaheim, CA on business and I went to the factory, direct. They were very nice and gave me a replacement bag. Again, a nice endorsement for the product.
The only issue is this; The latch points for the shoulder strap are a faulty design. If the strap gets twisted, and it does often during travel, the latch pops open and the bag goes crashing to the floor with all of your items, including your laptop, inside. This has happened three times in the last few weeks. My laptop was cosmetically damaged, but is still functional.
I have recently written to the company to see if there is a solution. If they come up with an acceptable fix, i would no doubt give this product a glowing 5 star review.
I guess we will see.
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