Average Reviews:
(More customer reviews)I purchased this bag in late September 2009. In late November 2009 one of the clasps under the buckle broke so I returned it to Heritage Travelware for repair. The repair was horrible at best. The original clasp was Brushed Nickel, however, they replaced it with a black replacement, did not fasten the replacement as it originally was, off centered the replaced clasp, and left a blob of glue above the clasp. Also I want to note that the finish on the "good" clasp has already started to pit or tarnish. Overall for the cost of the bag I would say add some money to your initial investment and go with a top of the line product.
Please note after expressing my sincere concern with the poor warranty repair their customer service kicked into over drive. They issued a call tag so that I would not have to again pay for the shipping and now they are in receipt of the bag and I am now waiting to see if they will again try and repair the bag or if they will just replace it all together.
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