Average Reviews:
(More customer reviews)Let me start of by saying that I was fairly impressed with this briefcase when I first recieved it. Professional looking in a generic way, i.e., not a cutting-edge stylish "European-style" briefcase, but very presentable (think wearing a Brooks Brothers suit vs an Armani suit).
After a few months, however, one of the front locking clasps broke off. I used the bag every two to three days (I alternate between this and a brown leather briefcase depending on my choice of clothing for the day). Contacted Mcklein for warranty repairs. They happily responded, but then told me that not only do I need to pay for shipping to them (which I fully expected), but I would have to pay for shipping back to me (even though this bag is still under warranty)! What a joke! On principal, I refused to have that happen. If it were out of warranty, I would understand. Will not buy another Mcklein product again... apart from the breaking clasp (with infrequent use), their policy on shipping during warranty service is just ludicrous.
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