Average Reviews:
(More customer reviews)In anticipation of my trip to Europe, i ordered the Kenneth Cole Wheeled Backpack/Carry-on product and stored it till my departure, a month later; immediately upon use in Europe, the metal hooks that attach the shoulder straps to the backpack rings kept being distorted, and releasing the backpack from my shoulder or back; these hook clips seem to be made of a soft, pliable metal, and they distend with any backpack weight; I forced them close again, using pliers, but that was useless, as the problem kept repeating itself; I was unable to carry this "backpack" on my back, as both hooks kept opening up the minute I swang the backpack over my shoulder or back; then upon my return, I was told that the product could not be replaced or returned, because it was past 30 days!! Otherwise, the backpack is nice, functional and fits all European airlines for carry-on on the planes, it was just extremely disappointing to be unable to carry it on my shoulder, or my back, or not being able to return this obviously defective manufacturing product.
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21 Single Gusset Wheeled BackpackCarry-On.
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