Average Reviews:
(More customer reviews)Bought the suitcase less than a year ago, after being atracted to it's seemingly good looks and what appeared to a resilient case material. After 3 trips, the handle mechanism to eject the handle itself, broke and would not eject. After some prying to try and losen it up (the case is useless if you can't use the handle) it broke.
I called SAMSONITE up, and sufferred what I consider probably the worst customer service experience of my life, beyond even the BS you put up with when dealing with wireless service providers. (ATT, Sprint, Verizon etc.) In a nutshel, they couldn't give a damn about their customers.
BOTTOM LINE: Samsonite will not replace the case, will not fix it, will not return my money. My only alternative was to send it to a "authorized repair center" that is charging me $100 to fix it, notwithstanding the fact that have had my case for over 2 months now waiting for the parts.
Furthermore: Upon lengthy discussions with this "authorized repair", various pictures of damaged Graviton models which clearly indicate failure of the actual shell material to withstand impact. These cases were also completely denied replacement or repair by Samsonite.
Please note. The Graviton is a very new Samsonite item. None of these cases have more than 2 years of use.
SHAME ON SAMSONITE !!!
I WILL NEVER PURCHASE A YOUR PRODUCTS EVER AGAIN AND WILL OUT OF MY WAY TO MAKE SURE OTHER CONSUMERS UNDERSTAND WHAT A TERRIBLE COMPANY YOU ARE AND HOW LOW QUALITY YOUR PRODUCTS ARE !!!!
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