Average Reviews:
(More customer reviews)The Brenthaven Expandable Trek backpack seemed like a great backpack when I first got it: it has a nice padded computer sleeve built in for my MacBook; it has a nice expandable compartment that can hold my camera, a few books, and a lunch; it has all kinds of useful little pockets and features.
Until the zipper went out for the main compartment I would have rated it 4 or 5 stars for sure. But since the zipper went out its now nothing but a useless dud, so thus the 1-star rating. Bummer. And that was after very little use.
I contacted Brenthaven about having it repaired, and they've provided me a return authorization #, and asked me to ship the bag to them for repairs. Ok, I will, but it is an inconvenince, it costs money, and it takes time to get it fixed. It is something that should have never happened in what is billed as a quality product. After all, my Rick Steves cheapo backpack has gone through years of hard use with nary a problem, and it was only $15. Sigh.
UPDATE: I just received back 'my' backpack from Brenthaven, and I have to say that their customer service was superb. Not only was their turn-around time incredibly quick, they actually 'repaired' my bag by replacing it with the latest model. I'm impressed. I also noticed that the new version has much more rugged zippers, as well as a few new additional features. Way to go Brenthaven! Although the Amazon rating system doesn't allow for it, if I could I'd raise my rating to 4-stars based on Brenthaven's customer service(not 5-stars because I believe it shouldn't have failed to begin with).
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