Average Reviews:
(More customer reviews)I was really excited when I received my two spinner suitcases, but quickly realized that I had made a mistake. I used both my 21" and 24" spinners on two separate trips (they were NOT checked) and both now have a broken wheel. I contacted the company to see if the warranty covered the broken wheel, and it does not, nor do they sell wheels. I cannot use the product with a broken wheel because it is too difficult to maneuver, so this purchase has ultimately been a waste of money. Traveler's Choice was not helpful whatsoever and did not offer any suggestions for repairing the suitcases. These spinners are cheaply made, their warranty is a joke, and their customer service is horrible.
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